HOSTING RELATED
FAQ's
Do you have questions about Hivium hosting?
Find your answers below.
- General
- Migration
- Accounts
- SSL
- Email
- Security
General
Why should I choose Managed Hosting?
Managed hosting is like having an IT team, but without the high costs. It frees up your time, so you can focus on growing your business, not resolving technical issues.
This service ensures your website remains secure, updated, and online 24/7. Plus, it scales with your business, so your site keeps running smoothly, no matter how much traffic you get.
Consider managed hosting a cost-effective, time-saving solution for your website’s needs.
This service ensures your website remains secure, updated, and online 24/7. Plus, it scales with your business, so your site keeps running smoothly, no matter how much traffic you get.
Consider managed hosting a cost-effective, time-saving solution for your website’s needs.
How is Hivium different than the competition?
Hivium is committed to making running your web projects and sites fast, easy, and efficient. We put customers first and build cutting-edge features into our plans (at no extra cost to you).
Experience state-of-the-art infrastructure, a commitment to high-quality support, and ultimate peace of mind. We are committed to giving you the best hosting experience tailored to your needs at an affordable price.
Experience state-of-the-art infrastructure, a commitment to high-quality support, and ultimate peace of mind. We are committed to giving you the best hosting experience tailored to your needs at an affordable price.
Can Hivium upgrade or downgrade my plan?
Most of the plans on Hivium can be upgraded or downgraded as per your requirement.
Talk with our support team to know more.
Talk with our support team to know more.
Can I register a domain name with Hivium?
Yes, currently Hivium provides you with an option to register your favorite domain name.
We are currently expanding the TLD’s we offer, but if you do not see your favorite TLD, just contact our support department and they will help you out.
We are currently expanding the TLD’s we offer, but if you do not see your favorite TLD, just contact our support department and they will help you out.
How do I view the error logs?
If you are on the Enhance control panel, i.e. accessing the control panel at hub.hivium.com then you need to go to your Files section and you should see a php-error.log file which logs errors for your applications.
If you need help with the error logs, just contact our support staff and they will be happy to assist you with your queries.
If you need help with the error logs, just contact our support staff and they will be happy to assist you with your queries.
What is the backup policy of Hivium?
We perform bi-daily backups of all websites and maintain a 90-day archive.
Should you need to restore your website from a backup, you can easily do so through our Hub platform, or alternatively, you can notify us and we will assist in the restoration process.
Should you need to restore your website from a backup, you can easily do so through our Hub platform, or alternatively, you can notify us and we will assist in the restoration process.
Are there any hidden fees?
No, Hivium does not include any undisclosed/hidden fees. Your renewal fee will remain consistent with the initial payment made during sign-up.
How long has Hivium been providing services?
Hivium has been providing web hosting services to the world for over 5 years. We are dedicated to helping webmasters of every kind to achieve their online goals. Whether you are a first time website builder, entrepreneur, business owner or blogger we have a plan that fits.
Customer service is extremely important for us and we are here to support you 24/7.
Customer service is extremely important for us and we are here to support you 24/7.
Migration
What uptime does Hivium provide?
Hivium will make the services available 99.95% of the time, excluding any planned/maintenance downtime.
The Hivium SLA amends the agreement between Hivium and customer and addresses the uptime guarantees in relation to the services we provide to you and your remedies for our failure to meet such guarantees.
The Hivium SLA amends the agreement between Hivium and customer and addresses the uptime guarantees in relation to the services we provide to you and your remedies for our failure to meet such guarantees.
Is it possible to migrate my website to Hivium?
If you are unsatisfied with your current web hosting provider, you have the option to transfer your website to Hivium. It is entirely feasible to migrate your website without any data loss.
Nevertheless, if you lack technical expertise, the manual migration process to a new host can be challenging and time-consuming. The great news is that Hivium offers to handle this task for you at no additional charge. We will migrate your website to our platform for FREE.
Additionally, you can seek assistance from our team of dedicated migration experts at Hivium if you require any support.
Nevertheless, if you lack technical expertise, the manual migration process to a new host can be challenging and time-consuming. The great news is that Hivium offers to handle this task for you at no additional charge. We will migrate your website to our platform for FREE.
Additionally, you can seek assistance from our team of dedicated migration experts at Hivium if you require any support.
How much time does it take to migrate my website?
We strive to migrate websites within 6 hours from requesting it. It might take more time when our migration team is busy with several other migrations.
We will keep the customer informed via the migration ticket if there is any delay during the migration.
We will keep the customer informed via the migration ticket if there is any delay during the migration.
How do I export a database from my previous host?
This guide will take you through the process of exporting a database from your previous host, so that you can then migrate it to Hivium.
How much time does a migration take?
The total amount of time required during a migration can range in between an hour to a few hours or even a day.
It depends on several factors including total size of the migration, the process of migration, control panel, server specifications of old host, and many more.
Once you request a migration, our team of migration experts will analyze and will inform you with a approximate time frame to completely migrate your website/websites to Hivium.
It depends on several factors including total size of the migration, the process of migration, control panel, server specifications of old host, and many more.
Once you request a migration, our team of migration experts will analyze and will inform you with a approximate time frame to completely migrate your website/websites to Hivium.
Can Hivium migrate WordPress websites?
Yes, our Managed WordPress service comes with free website migration.
Our WordPress migration specialists will hand-perform the transfer of your website files from your existing web hosting provider to your new web hosting account.
You will simply have to provide a few details about your current WordPress website or web hosting account.
Our WordPress migration specialists will hand-perform the transfer of your website files from your existing web hosting provider to your new web hosting account.
You will simply have to provide a few details about your current WordPress website or web hosting account.
Will Hivium migrate my website in between services?
Yes, our team will help you move from any of Hivium’s service to any other service of Hivium at no extra charge.
Does Hivium migrate email accounts?
Yes, our migration experts can move your email accounts as well. Please get in touch with us for more information.
Accounts
SSL
Email
Security