Customers are asked to provide certain personal information when they sign up for Hivium services, including name, address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, customers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name for submission to the appropriate domain registry or registration database. Customers may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services. Hivium also makes use of technologies like cookies in order to keep track of visitors and registered customers and to relate one computer transaction to a later one. You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide to disable cookies, you may not be able to take full advantage of all of the features of Hivium’s website. Please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personally identifiable information. However, advertisers and partners may also use their own cookies. Hivium does not control use of these cookies and is not responsible for information collected through them. By becoming a customer, you expressly consent to the collection of the aforementioned information.
The information that Hivium collects is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Hivium’s services, you freely and expressly give Hivium your consent to collect information and data on it’s servers.
USE OF INFORMATION:
Hivium does NOT trade, rent or sell your personal information or data to any other organization or third party, except as provided specifically in this Policy.
Hivium has structured its websites so that individuals may visit us on the Web without revealing personally identifiable information. Hivium uses information it collects to provide and collect payment for its web hosting solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Hivium services.
A) Customer Contact and Account Information:
The information collected from customers is used to manage each customer’s account (e.g., billing and account management) and to promote other products or services that Hivium believe may be of interest to its customers. Hivium may also generate non-identifying and aggregate profiles from information that customers provide during registration. Hivium may use this aggregated and non-identifying information to promote advertisements that appear on Hivium’s website and in connection with its services. All such aggregated and non-identifying information that Hivium collects, as well as any analysis of such information that Hivium produces, is proprietary information of Hivium.
B) Analytics and Statistics
Hivium uses information gathered from its website analytics (e.g., user IP addresses) to help diagnose problems with Hivium servers, and to administer and optimize Hivium website. Hivium also collects broad demographic information from this data to help improve its website and services. Any statistics gathered by Hivium are proprietary property of Hivium.
C) Support and Email Inquiries
When customers send email inquiries and/or support requests to Hivium, the return email address (and other personal information provided in the inquiry/request) is used to answer the email inquiry/request received.
D) Customer Surveys
Hivium may use the contact information provided in customer surveys to follow up on survey answers. Hivium may also contact you to highlight the changes Hivium makes in response to your feedback.
Hivium uses multiple security measures to prevent the loss, misuse and alteration of the information under our control. Your data is protected using Secure Socket Layer (SSL) encryption technology, the industry standard. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. In the unlikely event of a data breach, Hivium will notify the appropriate regulatory and/or legal authorities, as well as affected customers/individuals, within seventy-two (72) hours.
- Public Forums
Be advised that any information you may disclose or post in forums or other public areas of Hivium’s website or the Internet, becomes public information. You should always exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from Hivium community forums or testimonials, contact Hivium at [email protected] In some cases, Hivium may be unable to remove your personal information, in which case Hivium will let you know why it is unable to do so.
When you become a customer of Hivium, you are automatically subscribed to receive transactional notices and updates about your account, email newsletters and news of special promotions offered through Hivium and/or in conjunction with Hivium’ partners. To unsubscribe from Hivium’ newsletters and promotional mailings, customers may update their preferences on the Customer Portal. Customers may also unsubscribe through the links provided in promotional email messages sent by Hivium or on Hivium’s behalf.
- Accessing & Modifying Your Information
Hivium allows customers to access, update, and correct inaccuracies in your personal information in Hivium’s custody and control, subject to certain exceptions prescribed by law. Hivium also allows individuals and customers to delete their personal information which is in Hivium’s custody and control, by requesting erasure of the same. Customers and individuals may request access, updating/corrections of innacuracies, and erasure of personal information Hivium has in its custody or control by accessing the Customer Portal or by contacting support via email, or online chat. Hivium may request certain personal information for the purposes of verifying the identity of the individual seeking access or erasure of individual/customer records.
To ensure customers receive the information they need to manage their account and protect their privacy, Hivium asks that customers keep their contact and billing information up to date. Customers can update all account-related information directly through the Customer Portal. Alternatively, customers can contact Hivium Support for futher assistance.
EUROPEAN UNION’S GENERAL DATA PROTECTION REGULATION
Where the European Union’s General Data Protection Regulation (“GDPR”) applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information Hivium holds about you. Below is an outline of those rights and how EU customers may exercise those rights. To exercise any of your rights, please visit the Customer Portal or contact Hivium at privacy[at]hivium.com.
You have the right to know whether Hivium processes personal information about you and, if it does, to access data Hivium holds about you and certain information about how Hivium uses and shares it.
You have the right to receive a subset of the personal information you provide to Hivium in a structured, commonly used and machine-readable format and a right to request that Hivium transfer such personal information to another party. If you request that Hivium transfer the personal information to another party, you must ensure you detail that party and note that Hivium can only transfer the personal information where it is technically feasible to do so. Hivium is not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require Hivium to correct any personal information held about you that is inaccurate and have incomplete data completed. If you request correction, please explain in detail why you believe the personal information is inaccurate or incomplete so that we can assess whether a correction is required.
You may request that Hivium erase the personal information it holds about you in the following circumstances: (1) where you believe it is no longer necessary for Hivium to hold the personal information; (2) you withdraw your consent to the processing of the personal information, and Hivium was processing it on the basis of your consent; (3) Hivium is processing your data on the basis of its legitimate interest and you object to such processing; (4) you no longer wish us to use your data to send you marketing; or (5) you believe Hivium is unlawfully processing your data. Please provide as much detail as possible on your reasons for the request to assist Hivium in determining whether you have a valid basis for erasure.
- Restriction of Processing
You have a right to require us to stop processing the personal information Hivium holds about you other than for storage purposes in the following circumstances: (1) you believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate; Hivium wishes to erase the personal information as the processing it is doing is unlawful, but you want Hivium to simply restrict the use of that data; (3) Hivium no longer needs the personal information for the purposes of the processing but you require it to retain the data for the establishment, exercise or defense of legal claims; or (4) you have objected to Hivium processing personal information it holds about you on the basis of its legitimate interest and you wish it to stop processing the personal information while it determines whether there is an overriding interest in Hivium retaining such information.
You have the right to object to Hivium processing of data about you and Hivium will consider the request. Please provide detail as to your reasoning so that Hivium can assess whether there is a compelling overriding interest in it continuing to process such data. You also have the right, at any time, to object to Hivium processing of data about you in order to send you marketing.
- Withdrawal of Consent
Where you have provided your consent to Hivium processing your personal data, you can withdraw your consent at any time by visiting the Customer Portal, or by contacting Hivium at privacy[at]hivium.com
CHILDREN UNDER 18
Hivium does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the Terms of Service in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our website only with the involvement of a parent or guardian.
CHANGES TO POLICY
Hivium reserves the right to revise, amend, or change this Policy at any time and in any manner by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the site.
If you have questions or concerns regarding this Policy, you should contact us by email at privacy[at]hivium.com.