Refund Policy


At Hivium we take great pride in delighting our customers. Please review our refund policies for different services.

For Cloud Web Hosting Accounts

All new Cloud Web Hosting accounts are covered by our 30-day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase.

For Managed WordPress Accounts

All new Managed WordPress accounts are covered by our 7-day money back guarantee. If you become dissatisfied with our services at any point within the first 7 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase.

For Cloud Web Hosting Renewals

Your cloud web hosting account will renew on a monthly or yearly basis. Refunds for cloud web hosting account renewals will be granted to customers who request a cancellation of their service, in writing of an email only, no later than 5 days before the renewal date. No exceptions will be made to this policy.

For Managed WordPress Renewals

Your Managed WordPress Hosting account will renew on a monthly or yearly basis. Refunds for Managed WordPress hosting renewals will be granted to customers who request a cancellation of their service, in writing of an email only, no later than 5 days before the renewal date. No exceptions will be made to this policy.

For Domain Names

All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds. 
Changes to registered domain names (incorrect spelling, etc.) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

For Domain Name Renewals

Domain Name renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of your domain name. Keep in mind that domain names are on a minimum of an annual plan. If you have switched off auto-renew, we will send you an email to renew your domain. Once renewed it cannot be canceled or refunded.

For Cloud Servers

No refunds are provided for cloud servers under any circumstances. If for any reason you do not want to use the service, the amount for the remaining time period will be credited to your wallet. You can then use the wallet balance to purchase any other service from us.

Due to Transaction Failure / Twice Deduction

If you face any transaction failure issue then please check your bank account for any deduction, if you do not find any deduction then you can try again to pay for that invoice otherwise you just submit a support ticket with a bank statement to follow that issue. In case you paid Twice for one transaction, then please open a support ticket or mail us to check the issue and one of the transaction amounts will be refunded via the same source within 7 to 15 working days. (We refund within 1 business day, but your card provider, bank, etc. may take more days to process the refund.)